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Our client is a large UK-based Shared Service centre for a public body. They provide a range of services for the public sector including Accounts Payable, Audit and Assurance Services, Procurement Services, and Legal & Risk Services. With over 12 locations, they manage a huge volume of services for the public service and deliver across the UK daily.
Having previously undertaken a Spend Recovery Audit, this large UK Shared Service Centre identified the need to do a further project as part of an ongoing process improvement.
Glantus undertook a secondary audit, which was based on a performance-related fee basis i.e., ‘no recovery, no fee’ and focused on many core areas of the client’s current processing practices.